Skyline Design Heri Hanging Chair with Frame and Sunbrella Cushions

Outdoor Fabric Care & Cleaning

Aluminum Furniture Care

Warranty Maintenance

LIMITED WARRANTY

Scope of limited warranty

Skyline Design offers a limited warranty for both residential and commercial installations. Items are warranted to be free from any defect in workmanship or materials of the product. For specific details regarding warranty coverages see the warranty specification sheet. Rights under this limited warranty apply only to the original purchaser and must be pursued only through the authorized dealer from which the products were originally purchased. All warranty coverage begins with the original purchase date. This warranty is non-transferrable and does not apply to floor samples.

Exclusions

Not covered by this warranty is failure caused by abuse, neglect, acts of nature, exposure to extreme temperatures, inappropriate cleaning agents, product which has been modified or altered in any way, freight damage or lack of recommended care and maintenance. Corrosion is a normal occurrence over time when aluminum is exposed to salt air or sea spray and is not covered under this warranty. The colors of products may vary due to unavoidable fiber variation from the suppliers Viro®, Rehau®, Ecolene® Polystrand®, and Batyline®. Such color variations do not mean non-conformity of the products being supplied and are not considered defects under this warranty.
This warranty does not cover ordinary wear-and-tear, furniture or cushions which were not properly specified for the appropriate setting, frames or cushions with mildew that did not receive proper maintenance and cushions with normal loss of foam resiliency. Fabric supplied directly by the customer (C.O.M).

Glass must be treated with care; damage as a result of mishandling is not considered a defect under this warranty.

Service

Skyline Design will repair or replace any part of the product or the entire product if it is defective in material or workmanship, or at our option offer an allowance to retain the item in “as-is” condition. Such choice of repair, replacement, or allowance is at the sole discretion of Skyline Design. An inspection by a sales representative prior to any repairs or replacement may be required. Photographs should be taken of the entire piece along with a close-up of the damage, and included with claim, along with the original proof of purchase (dated sales receipt).

A warranty repair or replacement will be finalized with the dealer who originally purchased the products. If contact with the dealer cannot be made for reasons beyond the purchaser’s control, contact Skyline Design directly to place your claim. A return or repair authorization is necessary to begin your claim.

In the event that the product requiring replacement is no longer available we may replace with a similar item of color or style. Transportation costs on a damaged piece or replacement will be covered to and from the dealer during the warranty period, within the continental United States. Any transportation costs after the warranty expiration are the responsibility of the consumer and/or the dealer.

Residential warranty specification is as follows:

• Frame: 100% up to 3 years - Limitedly warranted against constructional strength, peeling.
• Wicker/Woven area 100% up to 3 years (for synthetic fiber supplied by Viro®, Rehau®, Ecolene® or Polystrand®) ; 100% up to 2 years (for Batyline® supplied by Ferrari) - Limitedly warranted against color fastness, peeling, blistering, breakings, and premature deterioration.
• Fabric/Cushion: 100% up to 1 year - Limitedly warranted against fading, seam slippage, foam flattening beyond the normal loss of resiliency.
• Glass: 100% up to 1 year - Limitedly warranted against manufacturing defects.
  Commercial warranty specification is as follows:
• Frame: 100% up to 1 year - Limitedly warranted against constructional strength, peeling.
• Wicker/Woven area 100% up to 1 years (for synthetic fiber supplied by Viro®, Rehau®, Ecolene® or Polystrand®) ; 100% up to 1 years (for Batyline® supplied by Ferrari) - Limitedly warranted against color fastness, peeling, blistering, breakings, and premature deterioration.
• Fabric/Cushion: 100% up to 1 year - Limitedly warranted against fading, seam slippage.
• Glass: 100% up to 1 year - Limitedly warranted against manufacturing defects.

Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. Typically, orders are processed and shipped within 1-2 business days. For custom-made items, please allow 4 to 6 weeks for the completion of your custom build. After your order has been shipped, you can expect a transit time of 5-7 business days.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided at checkout. If you do not receive tracking information within six business days, please contact us at support@bespokepatio.com. Please note that custom-made orders require an additional 4 to 9 weeks.

No Shipping outside the USA. 

Return and Refund Policy

Cancellations & Refunds: At Bespoke Patio we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to support@bespokepatio.com or call us at 949-782-7338.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at  949-782-7338, the chat in the bottom right, or email support@bespokepatio.com any time. 

Refunds and Returns

If you need to exchange your product (for non custom orders), you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Lloyd Flanders and Woodard.

These units are custom-made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to support@bespokepatio.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

At Bespoke Patio, we are committed to providing you with the best prices for your outdoor products. We understand that your time is valuable and should not be spent scouring the internet for better deals. That's why we offer our price matching: if you find a lower price elsewhere, we will do our best to match it, ensuring you always get the best value with us. Give us a call or send us an email!