PRIVACY POLICY

Last updated May 09, 2024

This privacy notice for Shiras Ventures LLC (doing business as Bespoke Patio) ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

Visit our website at https://www.bespokepatio.com or any website of ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@bespokepatio.com.

SUMMARY OF KEY POINTS

What personal information do we process? We may process personal information depending on how you interact with the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we receive any information from third parties? We do not receive any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties; details are below.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information, though no system is 100% secure.
What are your rights? Depending on where you are located, applicable privacy laws may grant you certain rights regarding your personal information.
How do you exercise your rights? Submit a data subject access request or contact us at support@bespokepatio.com.

WHAT INFORMATION DO WE COLLECT?
HOW DO WE PROCESS YOUR INFORMATION?
WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
HOW LONG DO WE KEEP YOUR INFORMATION?
HOW DO WE KEEP YOUR INFORMATION SAFE?
DO WE COLLECT INFORMATION FROM MINORS?
WHAT ARE YOUR PRIVACY RIGHTS?
CONTROLS FOR DO-NOT-TRACK FEATURES
DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
DO WE MAKE UPDATES TO THIS NOTICE?
HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

names
phone numbers
email addresses
mailing addresses
billing addresses

Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Stripe. You may find their privacy notice here: https://stripe.com/privacy.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your IP address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files; may include IP address, device information, browser type, settings, activity in the Services, device event information, error reports, and hardware settings.
Device Data. Information about your computer, phone, tablet, or other device used to access the Services; may include IP address, device and application IDs, location, browser type, hardware model, ISP or mobile carrier, operating system, and system configuration information.
Location Data. Information about your device's location, which can be precise or imprecise depending on device settings; for example, IP-based geolocation. You can opt out by refusing access or disabling Location settings on your device, though some Services features may not function if you opt out.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.
To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
To post testimonials. We post testimonials on our Services that may contain personal information.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
When we use Google Analytics. We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@bespokepatio.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or terminate your account at any time.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time by contacting us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. This will not affect the lawfulness of processing before withdrawal.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in our emails, replying "STOP" or "UNSUBSCRIBE" to SMS messages, or contacting us using the details below. We may still send service-related messages necessary for account administration.

Account Information

Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases, though we may retain some information to prevent fraud, troubleshoot problems, assist with investigations, enforce our legal terms, or comply with legal requirements.

Cookies and similar technologies

Most web browsers accept cookies by default. You can usually set your browser to remove or reject cookies, but doing so may affect certain features or services of the Services.

If you have questions or comments about your privacy rights, email us at support@bespokepatio.com.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you are granted specific rights regarding access to your personal information.

What categories of personal information do we collect? We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details; real name; alias; postal address; telephone; unique personal identifier; online identifier; IP address; email; account name	NO
B. California Customer Records	Name; contact information; education; employment; employment history; financial information	NO
C. Protected classification characteristics	Gender; date of birth	NO
D. Commercial information	Transaction information; purchase history; financial details; payment information	NO
E. Biometric information	Fingerprints; voiceprints	NO
F. Internet or similar network activity	Browsing history; search history; online behavior; interest data; interactions with websites and ads	NO
G. Geolocation data	Device location	NO
H. Audio/visual/other similar information	Images; audio; video; call recordings	NO
I. Professional or employment-related information	Business contact details; job title; work history; professional qualifications	NO
J. Education information	Student records; directory information	NO
K. Inferences	Profiles or summaries about preferences and characteristics	NO
L. Sensitive personal information	—	NO

We may also collect other personal information outside of these categories when you interact with us in person, online, or by phone or mail in the context of receiving help through customer support, participating in surveys or contests, or facilitating delivery of our Services and responding to inquiries.

How do we use and share your personal information?

Learn about how we use your personal information in the section "HOW DO WE PROCESS YOUR INFORMATION?"

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. We may use your personal information for our own business purposes, such as internal research for technological development and demonstration; this is not considered "selling" personal information. We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months and we will not sell or share personal information in the future.

California Residents

California Civil Code Section 1798.83 ("Shine The Light") permits California residents to request and obtain from us, once a year and free of charge, information about categories of personal information we disclosed to third parties for direct marketing purposes and the names and addresses of those third parties. To make such a request, submit it in writing using the contact information below.

If you are under 18, reside in California, and have a registered account, you may request removal of unwanted data you publicly post; include the email associated with your account and a statement that you reside in California. We will remove public display but data may remain in backups.

CCPA Privacy Notice

This section applies only to California residents. Under the CCPA you have rights including the right to request deletion, the right to know categories and pieces of personal information collected, the right to opt out of sale or sharing, and the right to non-discrimination for exercising privacy rights. We do not process sensitive personal information. See the Verification process below for how we verify requests.

Your rights with respect to your personal data

Right to request deletion — Request to delete: You can ask for deletion of your personal information subject to legal exceptions.

Right to be informed — Request to know: You may request whether we collect and use your personal information; categories collected; purposes; whether we sell or share; categories sold/shared; categories of third parties; business purpose; and specific pieces of personal information collected about you.

Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Verification process

Upon receiving your request, we will verify your identity using information we already maintain and may request additional information if necessary for verification or fraud prevention. We will only use additional information to verify identity and will delete it after verification.

OTHER PRIVACY RIGHTS

You may object to processing, request correction, or ask to restrict processing. You can designate an authorized agent to make a CCPA request on your behalf; we may require proof of authorization. You may request to opt out from future selling or sharing of your personal information; we will act on opt-out requests as soon as feasible, but no later than fifteen (15) days from receipt. We honor the Global Privacy Control (GPC) opt-out signal.

To exercise these rights, submit a data subject access request, email support@bespokepatio.com, call (+1) 949-782-7338, visit http://www.bespokepatio.com/contact, or use the contact details at the bottom of this document.

COLORADO RESIDENTS

Under the Colorado Privacy Act (CPA), Colorado residents have rights including the right to be informed, access, correct, delete, obtain a copy of previously shared personal data, and opt out of processing for targeted advertising, sale, or profiling. To submit a request, email support@bespokepatio.com or submit a data subject access request. If we decline, you may appeal; we will respond within 45 days of an appeal.

CONNECTICUT RESIDENTS

Under the Connecticut Data Privacy Act (CTDPA), Connecticut residents have rights similar to Colorado; to submit a request, email support@bespokepatio.com or submit a data subject access request. If we decline, you may appeal; we will respond within 60 days of an appeal.

UTAH RESIDENTS

Under the Utah Consumer Privacy Act (UCPA), Utah residents have rights including the right to be informed, access, delete, obtain a copy, and opt out of processing for targeted advertising or sale. To submit a request, email support@bespokepatio.com or submit a data subject access request.

VIRGINIA RESIDENTS

Under the Virginia Consumer Data Protection Act (VCDPA), "consumer" means a resident acting in an individual or household context. "Personal data" means information linked or reasonably linkable to an identified person. Rights include the right to be informed, access, correct, delete, obtain a copy, and opt out of processing for targeted advertising, sale, or profiling. To exercise rights, email support@bespokepatio.com or submit a data subject access request. Authorized agents must provide proof of authorization. We may request additional information to verify identity. We will respond within 45 days, with one possible 45-day extension. If you wish to appeal a denial, email support@bespokepatio.com; we will respond within 60 days of an appeal. If denied, you may contact the Attorney General.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date and will be effective as soon as accessible. If we make material changes, we may notify you by posting a notice or sending a direct notification. We encourage you to review this privacy notice frequently.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, email support@bespokepatio.com or contact us by post at:

Shiras Ventures LLC
304 Ford Rd, Costa Mesa, CA 92627, USA
Costa Mesa, CA 92627
United States

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on applicable laws, you may request access to, change, or delete personal information we collect from you. To request review, update, or deletion, submit a data subject access request by contacting support@bespokepatio.com, calling (+1) 949-782-7338, or visiting http://www.bespokepatio.com/contact.

Privacy Policy