13' Deluxe Commercial Use Umbrella

Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. Typically, orders are processed and shipped within 1-2 business days. For custom-made items, please allow 4 to 6 weeks for the completion of your custom build. After your order has been shipped, you can expect a transit time of 5-7 business days.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided at checkout. If you do not receive tracking information within six business days, please contact us at support@bespokepatio.com. Please note that custom-made orders require an additional 4 to 9 weeks.

No Shipping outside the USA. 

Return and Refund Policy

Cancellations & Refunds: At Bespoke Patio we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to support@bespokepatio.com or call us at 949-782-7338.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at  949-782-7338, the chat in the bottom right, or email support@bespokepatio.com any time. 

Refunds and Returns

If you need to exchange your product (for non custom orders), you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Lloyd Flanders and Woodard.

These units are custom-made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to support@bespokepatio.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

At Bespoke Patio, we are committed to providing you with the best prices for your outdoor products. We understand that your time is valuable and should not be spent scouring the internet for better deals. That's why we offer our price matching: if you find a lower price elsewhere, we will do our best to match it, ensuring you always get the best value with us. Give us a call or send us an email!

UMBRELLA FRAMES / BASES
Galtech market umbrellas and bases are warranted for a period of 1 year from the original date of consumer purchase. All auto tilt, deluxe auto tilt, cantilever, and SR series deluxe commercial umbrellas are warranted for 2 years from the original date of consumer purchase.

The extended 2-year warranty applies to the following models:

• Auto Tilt: 736, 737, 738, 779, 789, 936, 986

• Cantilever: 887, 897

• Deluxe Commercial: 722, 762, 732, 782, 792

Verification of the date of consumer purchase is required for the product to qualify under Galtech’s limited warranty policy.

Galtech International warrants that these products shall be free from defects in workmanship and materials under normal and reasonable use and proper assembly as follows:

What is covered:

1. Warping, splitting, or rotting of wood frame poles

2. Rusting or discoloring of metal parts or bases (surface must not be compromised)

3. Broken tilt mechanisms, broken cables, broken cranks

What is not covered:

DAMAGE CAUSED FROM WIND CONDITIONS ARE NOT COVERED UNDER ANY CIRCUMSTANCES. Damage indicative of wind include broken ribs and bent aluminum poles.

Replacement of warranty items will be determined upon factory discretion.

Only items designated as “commercial umbrellas” will be warranted in a commercial application. Items with the “Galtech Contract” logo are deemed to be commercial umbrellas.
Cantilever and auto tilt umbrellas will not be warranted in a commercial application, no exceptions.

CANOPIES
Covers are warranted against loss of color or strength from normal exposure conditions for the following durations:

• Sunbrella: 5 years from date of consumer purchase

• Suncrylic: 1 year from date of consumer purchase

• Thatch: 1 year from date of consumer purchase