Sierra Sofa
All orders are processed within 1-2 business days.
Shipping & Returns
Shipping Policy
Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. Typically, orders are processed and shipped within 1-2 business days. For custom-made items, please allow 4 to 6 weeks for the completion of your custom build. After your order has been shipped, you can expect a transit time of 5-7 business days.
Order Shipment:
We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided at checkout. If you do not receive tracking information within six business days, please contact us at support@bespokepatio.com. Please note that custom-made orders require an additional 4 to 9 weeks.
No Shipping outside the USA.
Return and Refund Policy
Cancellations & Refunds: At Bespoke Patio we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to support@bespokepatio.com or call us at 949-782-7338.
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 949-782-7338, the chat in the bottom right, or email support@bespokepatio.com any time.
Refunds and Returns
If you need to exchange your product (for non custom orders), you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Cancellations of Custom Orders
Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Lloyd Flanders and Woodard.
These units are custom-made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Damages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to support@bespokepatio.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Price Match Guarantee
At Bespoke Patio, we are committed to providing you with the best prices for your outdoor products. We understand that your time is valuable and should not be spent scouring the internet for better deals. That's why we offer our price matching: if you find a lower price elsewhere, we will do our best to match it, ensuring you always get the best value with us. Give us a call or send us an email!
Woodard Warranty
WOODARD FURNITURE LIMITED WARRANTY
WHAT IS COVERED:
WE WARRANT TO YOU, THE ORIGINAL PURCHASER THAT WITH THE EXCEPTIONS STATED BELOW, THE FURNITURE YOU HAVE SELECTED IS FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP. STRAPS, SLINGS, AND CUSHIONS ARE WARRANTED BASED ON THE QUALITY OF WORKMANSHIP, NOT FADING, DISCOLORATION, MILDEW RESISTANCE, OR STRETCHING.
HOW LONG DOES COVERAGE LAST:
Structural
This limited structural warranty lasts for a period of fifteen (15) years for Aluminum and Iron and three (3) years for Woven from the date of delivery of the furniture to you (“Warranty Period”). Coverage terminates if you sell or otherwise transfer the furniture or have unauthorized repairs or alterations done to the furniture during the warranty period. Products approved for use in commercial applications will be covered under the current Hospitality Warranty Period of five (5) years for Aluminum and Iron and three (3) years for Woven from the date of delivery.
Finish
This limited finish warranty lasts for a period of seven (7) years on iron and aluminum domestically and for a period of three (3) years on woven items from the date of delivery of the furniture to you (“Warranty Period”). Coverage terminates if you sell or otherwise transfer the furniture or have unauthorized repairs or alterations done to the furniture during the warranty period. Products approved for use in commercial applications will be covered under the current Hospitality Warranty Period of five (5) years from the date of delivery on iron and aluminum domestically and for a period of three (3) years on woven.
Cushion
This limited cushion warranty lasts for a period of one (1) year from the date of delivery of the furniture to you (“Warranty Period”). The cushion warranty covers the workmanship of the cushion itself and the filler for one (1) year. Fabrics may be covered under a separate warranty by the fabric manufacturer. If a fabric is deemed defective after the one (1) year cushion warranty by the fabric manufacturer, the cost for replacing the cushion, less the fabric charges would be your responsibility. Coverage terminates if you sell or otherwise transfer the furniture or have unauthorized repairs or alterations done to the furniture during the warranty period. Products approved for use in commercial applications will be covered under the current Hospitality Warranty Period of one (1) year from the date of delivery.
Parts
Certain parts, such as recliner mechanisms, fire table burners, etc., only carry a one (1) year warranty.
WHAT WOODARD WILL DO:
Frames
If within the Warranty Period, your furniture fails structurally or if the finish cracks, peels, or blisters, Woodard will, at our option, repair or replace the frame in the original color and style. Please note that it is at Woodard’s discretion as to whether the original defective piece is required to be sent back or not.
Straps
If within the Warranty Period, the strap breaks or pulls out of the frame within three (3) years from the date of delivery, Woodard will send a replacement strap(s) directly to you upon receipt of the defective item(s). Please note that it is at Woodard’s discretion as to whether the original defective piece is required to be sent back or not.
Slings
If within the Warranty Period, the sling breaks or pulls out of the frame within one (1) year from the date of delivery, Woodard will send a replacement sling(s) directly to you upon receipt of the defective item(s). Please note that it is at Woodard’s discretion as to whether the original defective piece is required to be sent back or not.
In the event that a frame finish, style, or fabric has been discontinued, we reserve the right to substitute the defective frame, sling, or cushion in a similar style or color at our option. Please note, because iron is made from steel, small amounts of rust seepage may appear when used outdoors, mainly in the joints and crevices. This seepage is normal and is not covered under warranty. Regular maintenance (e.g. cleaning the furniture, touching up nicks and scrapes) must be exercised.
TO OBTAIN SERVICE:
Any claim under this warranty should be initiated within the Warranty Period by contacting the dealer where the item(s) were originally purchased. A copy of the original sales receipt as well as the original order placed with Woodard is required. A claim may also be handled by any other authorized Woodard Dealer but an original sales receipt would still be required to verify the date of purchase. All warranty claims should be sent by email to claims@woodard-furniture.com. If unable to go through a dealer please send the information via email directly to Woodard Customer Service at retail3@woodard-furniture.com. Freight charges will be paid by Woodard for two (2) years from purchase for warranty claims – proof of purchase is required. The customer will be responsible for freight charges after the first two (2) years of the Warranty Period. Woodard reserves the right to examine all merchandise claimed to be defective. Upon approval of the claim, Woodard will authorize either the repair or replacement of the defective furniture, strap, sling, cushion, or part. No returns shall be accepted without a return authorization from Woodard.
WHAT IS NOT COVERED:
This warranty does not cover and is void if the damage is a result of freight/shipping, a failure caused by unreasonable or abusive use, acts of God, improper care, freeze damage, mildew, normal wear, fading or stretching of fabrics and vinyl straps, glass breakage, glides or if the furniture is used for commercial purposes (except where noted) or if the customer fails to provide reasonable and necessary care as outlined in the product information brochures.
DISCLAIMER:
This warranty is valid only in the fifty (50) United States and Canada. This warranty is in lieu of any implied or other expressed warranties, implied warranties, including any warranty of merchantability imposed on the sale of this furniture under State law, are limited to a fifteen (15) year duration for the frame and seven (7) years on the finish, a three (3) year duration for the strap and one (1) year duration for the fabric. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Woodard shall not be responsible for loss of use, time, inconvenience, packing, travel, personal injury, or other consequential or incidental damages resulting from any defect in the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation exclusion may not apply to you. No person, firm, or corporation is authorized to make any other warranty or assume any other obligation for the manufacturer in connection with the sale of these goods. Woodard reserves the right to make design, color, or fabric changes and/or discontinue any item(s) without notice.
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
