Blaze Professional LUX 34-Inch 3-Burner Built-In Gas Grill with Rear Infrared Burner (BLZ-3PRO-LP/NG)

Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. Typically, orders are processed and shipped within 1-2 business days. For custom-made items, please allow 4 to 6 weeks for the completion of your custom build. After your order has been shipped, you can expect a transit time of 5-7 business days.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided at checkout. If you do not receive tracking information within six business days, please contact us at support@bespokepatio.com. Please note that custom-made orders require an additional 4 to 9 weeks.

No Shipping outside the USA. 

Return and Refund Policy

Cancellations & Refunds: At Bespoke Patio we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to support@bespokepatio.com or call us at 949-782-7338.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at  949-782-7338, the chat in the bottom right, or email support@bespokepatio.com any time. 

Refunds and Returns

If you need to exchange your product (for non custom orders), you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Lloyd Flanders and Woodard.

These units are custom-made to your specifications or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to support@bespokepatio.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours. 

Key Features

Blaze Grills offers a best-in-class Lifetime warranty

• 12mm Hexagon-shaped stainless steel Searing Rods are extra thick for steakhouse-level searing
• Heat zone separators allow you to cook multiple types of food at the same time using different temperatures like an expert chef
• Professional-quality, cast stainless steel H-burners deliver unbeatable cooking power
• Heavy-duty, 12-gauge flame tamers cover the entire grill to minimize flare-ups for a luxury grilling experience

Superior Performance & Picture-Perfect Sear Marks

It may sound technical, but it is pure indulgence: the 12mm-thick stainless steel grates are hexagonal in shape for maximum heat retention and more surface contact with food - which means more caramelization and flawless sear marks. Even better, you can put them to work right away with Push & Turn Flame-Thrower ignition and Backup Flashtube & Crossover Channels for each burner. This system not only ensures a steady, reliable flame with every start, but also provides secondary ignition flash tubes that guarantee every burner will light every time. Each of the 3 burners is made in an H style from cast stainless steel, lending heavy-duty durability in addition to 18,000 BTUs (54,000 BTUs total). Heat zone separators keep those strong flames confined to individual zones, creating greater versatility at your cookouts and helping you make grilling a weekly or even daily exercise in awesomeness.

Timeless Grilling Luxury

Enjoy 615 square feet of luxurious main grilling space inside the double-lined stainless steel hood, which has a sleek contoured edge and resists heat discoloration from wear over time to keep your grill looking brand new. Adding to the sophisticated style is the LED Illuminated Control System with red-lit knobs, along with 2 internal LED lights for evening grilling. As for cleanup? That remains effortless and smooth thanks to a full-width drip pan on rollers. To wow your guests even more, the included waterproof rotisserie kit pairs with the built-in infrared burner for added versatility. And with a best-in-class, lifetime warranty, you can enjoy it all with ultimate peace of mind.

Decked-Out Grill Cart Makes Cooking Easy

A grill this awesome simply cannot be contained... sometimes literally. To help you spread your wings as a grill master, Blaze designed a decked-out grill cart on 4 heavy-duty, locking wheels that make relocating the grill as easy as searing on the extra-thick cooking grates. The cart is built from high-quality stainless steel for years of outdoor use and features 2 side shelves that allow you to prep everything without leaving the backyard, then fold down when not in use to save valuable storage space. And speaking of storage, the freestanding Blaze Professional LUX 3-burner natural gas grill comes with 2 internally lit drawers and a large soft close door to stash your BBQ tools and anything else you need for an enjoyable afternoon of grilling. The drawer LEDs require 4 AAA batteries to operate, so no transformer is needed!

CSA Certified to the following Standard:
CSA/AM ANSI Z21.58-2018/CSA 1.6-2018 (Fifth Edition) - Outdoor cooking gas appliances

Legal disclaimers and warnings

Product packaging, owners’ manuals, installation instructions, and/or operating instructions may include more information than what is shown on our website. The content on our site is intended to be used for reference purposes only. Please fully read all included manuals and documentation before installing or using this product. WARNING for California residents: this product may contain chemical(s) known to the state of California to cause birth defects, cancer, or other reproductive harm.

Blaze gas grills have a lifetime warranty that warrants against any defects in the manufacturing and workmanship on the control valves, cooking grids, stainless steel housing, stainless steel burners, flame tamers, heat zone separators, and all other stainless steel components. All electrical and ignition components are covered for one (1) year after the date of purchase. Grills must be registered within thirty days for the warranty to apply. Labor not included.

Refer to manufacturer's manual for full warranty details.

At Bespoke Patio, we are committed to providing you with the best prices for your outdoor products. We understand that your time is valuable and should not be spent scouring the internet for better deals. That's why we offer our price matching: if you find a lower price elsewhere, we will do our best to match it, ensuring you always get the best value with us. Give us a call or send us an email!