Shipping & Returns
Shipping
Free
Shipping on every order
5–7 days
Transit once shipped
2–6 weeks
Made-to-order build time
Order processing
Every order is processed within 24 hours (one business day). In-stock items are packed and shipped; made-to-order items are placed with the manufacturer with your finish and fabric confirmed, so production starts right away. The lead time for this item is shown near the price above.
Tracking and delivery
We email tracking within 24 hours of your order leaving the warehouse. Large furniture usually ships by freight, and the carrier will contact you to schedule a delivery window. Upgrade to white-glove delivery at checkout: Room of Choice ($149) or Full Service with assembly ($249, free on orders of $7,500 or more). Questions? Email support@bespokepatio.com.
We ship free within the contiguous United States (no Alaska, Hawaii, U.S. territories or international addresses).
Returns & refunds
Cancellations
Cancel any time before your order ships for a full refund. Call or text (949) 782-7338, use the chat in the bottom right, or email support@bespokepatio.com.
30-day returns on in-stock items
Start a return within 30 days of delivery; items must be unused and in original packaging. Refunds are less a 25% restocking fee and return shipping. Choose store credit instead and we waive the 25% fee. Exchanges for store credit have no restocking fee.
Made-to-order items: final sale
Made-to-order and custom pieces go into production for you as soon as you order, so they can’t be canceled or returned once production starts. This includes Lloyd Flanders, Telescope Casual, O.W. Lee, Woodard, Lane Venture and Skyline Design furniture and replacement cushions. Your manufacturer’s warranty still covers defects, and damage in transit is always covered. Quick Ship items (marked “Quick Ship available” above) follow our standard 30-day return terms. Not sure? Message or call us before you order.
Damage in transit
Inspect your delivery before signing and note any visible box damage on the receipt. Email photos of the item, the box and the shipping label to support@bespokepatio.com within 7 days of delivery and we’ll file the claim and arrange a repair, replacement or refund.
