Lloyd Flanders Generations Replacement Cushions

Shipping & Returns

Shipping

Order processing

Every order is processed within 24 hours (one business day). In-stock items are packed and shipped; made-to-order items are placed with the manufacturer with your finish and fabric confirmed, so production starts right away. The lead time for this item is shown near the price above.

Tracking and delivery

We email tracking within 24 hours of your order leaving the warehouse. Large furniture usually ships by freight, and the carrier will contact you to schedule a delivery window. Upgrade to white-glove delivery at checkout: Room of Choice ($249, free on orders of $7,500 or more) or Full Service with assembly ($399, free on orders of $10,000 or more). Questions? Email support@bespokepatio.com.

Returns & refunds

Cancellations

Cancel any time before your order ships for a full refund. Call or text (949) 782-7338, use the chat in the bottom right, or email support@bespokepatio.com.

Damage in transit

Inspect your delivery before signing and note any visible box damage on the receipt. Email photos of the item, the box and the shipping label to support@bespokepatio.com within 7 days of delivery and we’ll file the claim and arrange a repair, replacement or refund.

Lloyd Flanders outdoor furniture is warranted to be free from manufacturing defects for a specific period of time to the original purchaser. This warranty covers all defects in workmanship or materials of your Lloyd Flanders® product from the original date of purchase, as follows.

This warranty applies only to residential use of Lloyd Flanders® products.

Extended warranty

For Lloyd Loom products, you can extend the warranty to five (5) years at no additional cost by registering your furniture at lloydflanders.com/extendedwarranty within 30 days of receiving your purchase.

Care and maintenance

Regular care and maintenance is required to support the benefits of this warranty. This includes but is not limited to annual inspection of the frames and touch-up of any minor damage. Abuse or neglect of the furniture voids the warranty. Defects that develop due to modification of the product by the consumer are also excluded from coverage. Do not store your furniture upside down — this could allow water to accumulate and freeze within the frame, causing structural damage that is excluded from coverage.

Warranty service

To obtain warranty service, contact your local authorized Lloyd Flanders® retailer. The retailer will identify or verify the issue and notify Lloyd Flanders® on your behalf. Supply the retailer with a dated proof of purchase (e.g., receipt), photographs of the product, and the model number, color, and serial number of your item. Registering your product online at our website is an easy way to keep track of this information.

Lloyd Flanders® will review each warranty claim and determine the appropriate corrective action. A representative from Lloyd Flanders® may visit to inspect the product as part of the review process. If it is determined that a product is defective in material or workmanship, Lloyd Flanders® will repair or, at our option, replace any part of the product or the entire product. Repair or replacement will be at no charge to you. Freight to and from the factory will be paid by Lloyd Flanders®.

Legal rights

All other express or implied warranties, including the warranties of merchantability and fitness for a particular purpose, are expressly disclaimed. This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the disclaimer of other warranties, so this limitation may not apply to you.