Lloyd Flanders Low Country Sofa in Natural Finish
Made to Order
All orders are processed within 1-2 business days.
Shipping & Returns
Shipping & Returns
Shipping policy
1–2 days
Order processing
5–7 days
Transit once shipped
4–6 weeks
Custom build time
Order confirmation
As soon as you place your order, you'll receive an order confirmation email — this means we've received your order and pre-authorized your card. We then begin fulfillment, typically processing and shipping within 1–2 business days. Custom-made items require 4 to 6 weeks to complete before they ship. Once shipped, expect a transit time of 5–7 business days.
Order shipment
We'll send tracking information to the email you provided at checkout within 24 hours of your order leaving the warehouse. Custom-made orders require an additional 4 to 9 weeks. If you don't receive tracking within six business days, reach out to support@bespokepatio.com.
We currently ship within the USA only.
Return & refund policy
At Bespoke Patio, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships, completely free of charge — exceptions apply for custom orders, detailed below. Questions? Email support@bespokepatio.com or call (949) 782-7338.
Cancellations before your order ships
Contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at (949) 782-7338, via the chat in the bottom right, or by emailing support@bespokepatio.com any time.
Refunds and returns (non-custom orders)
Non-custom products may be exchanged. The customer is responsible for shipping costs throughout any return or exchange. Due to rising LTL/freight costs, outright returns incur a 25% cancellation fee plus return shipping costs. If you're replacing the product with something else, we may be able to help cover some of the cost depending on the item.
Custom orders: all sales final
Custom or made-to-order products cannot be canceled or refunded — production begins specifically for your order the moment it's placed. Custom order brands include Lloyd Flanders and Woodard. Your warranty still guarantees a fully functional, operational product. Not sure if your order is custom? Message or call us before ordering and we'll confirm.
Damages
Please inspect the packaging of your item(s) on arrival. If you notice any damage, note it when signing for delivery. If your item(s) arrive damaged, send photos of the damage, the box, and the SKU, along with a brief description, to support@bespokepatio.com and we'll process an insurance claim on your behalf.
Photos and videos of freight damage, punctures, or visible exterior damage must be sent within 24 hours of arrival, or the claim will not be valid.
Price Match Guarantee
Found it for less? We'll match it.
Your time is valuable, and it shouldn't be spent scouring the internet for a better deal. If you find a lower price on the exact piece you want, we'll do our best to match it — so you always get the best value shopping with us.
01
Find a lower price
Spot the same piece for less at another authorized retailer.
02
Send it our way
Call or email us with a link or screenshot of the lower price.
03
We match it
No hassle, no hoops — just a fair price from a real person.
Ready to save?
Give us a call or send us an email — we'll get back to you fast.
Lloyd Flanders Warranty
Lloyd Flanders outdoor furniture is warranted to be free from manufacturing defects for a specific period of time to the original purchaser. This warranty covers all defects in workmanship or materials of your Lloyd Flanders® product from the original date of purchase, as follows.
3 years
Lloyd Loom, vinyl & teak
1 year
Fabric & cushions
1 year
Stone table tops
This warranty applies only to residential use of Lloyd Flanders® products.
Extended warranty
For Lloyd Loom products, you can extend the warranty to five (5) years at no additional cost by registering your furniture at lloydflanders.com/extendedwarranty within 30 days of receiving your purchase.
Care and maintenance
Regular care and maintenance is required to support the benefits of this warranty. This includes but is not limited to annual inspection of the frames and touch-up of any minor damage. Abuse or neglect of the furniture voids the warranty. Defects that develop due to modification of the product by the consumer are also excluded from coverage. Do not store your furniture upside down — this could allow water to accumulate and freeze within the frame, causing structural damage that is excluded from coverage.
Warranty service
To obtain warranty service, contact your local authorized Lloyd Flanders® retailer. The retailer will identify or verify the issue and notify Lloyd Flanders® on your behalf. Supply the retailer with a dated proof of purchase (e.g., receipt), photographs of the product, and the model number, color, and serial number of your item. Registering your product online at our website is an easy way to keep track of this information.
Lloyd Flanders® will review each warranty claim and determine the appropriate corrective action. A representative from Lloyd Flanders® may visit to inspect the product as part of the review process. If it is determined that a product is defective in material or workmanship, Lloyd Flanders® will repair or, at our option, replace any part of the product or the entire product. Repair or replacement will be at no charge to you. Freight to and from the factory will be paid by Lloyd Flanders®.
Legal rights
All other express or implied warranties, including the warranties of merchantability and fitness for a particular purpose, are expressly disclaimed. This warranty gives you specific legal rights and you may have other rights that vary from state to state. Some states do not allow the disclaimer of other warranties, so this limitation may not apply to you.
