Napoleon Prestige PRO 500 smart gas grill, angled view

Napoleon Prestige PRO 500 Smart Gas Grill with Infrared Side & Rear Burners

Name: Napoleon Prestige PRO 500 Smart Gas Grill with Infrared Side & Rear Burners
Brand: Napoleon
SKU: PRO500VXRSIBPSS
Price: 3849.0 USD
Availability: InStock

by Napoleon

SKU PRO500VXRSIBPSS

$3,849.00 - $3,899.00

$3,849.00

$3,849.00 - $3,899.00

$3,849.00

In stock and ready to ship

Orders processed within 24 hours
Estimated delivery in 5-7 business days
Authorized Napoleon dealer
Free shipping on all orders
Price match guarantee

Questions? Text or call (949) 782-7338 support@bespokepatio.com Live chat

Quantity

Napoleon's film on the all-new Prestige PRO 500: SmartGlow knobs, guided lighting and smart cooking from your phone.

Our take

The PRO 500 is for the cook who wants the grill to do some of the thinking. Same footprint and capacity as the Prestige 500, but Intelligent Gas Automation holds your temperature when you open the lid, SmartMode runs hands-free cooks from the app, and flame-out alerts with automatic shut-off add real peace of mind. If you don't need that intelligence, the Prestige 500 Connected cooks just as well for about $1,500 less.

— Emmett & Allison, Bespoke Patio

Holds its own temperatureIntelligent Gas Automation
1,800°F in 30 secondsSIZZLE ZONE infrared sear
Ships in 24 hoursDelivered in 5-7 business days
White-glove assemblyPlaced, assembled, packaging hauled away

01

Overview

The all-new Prestige PRO 500 is the smartest grill Napoleon makes in this size: it holds its own temperature when you open the lid, runs hands-free cooks from your phone, and sears at 1,800°F in under 30 seconds.

900 sq in

Total cooking area

4 + 2 infrared

Main burners

82,000 BTU

Total heat output

31 burgers

Fits on the grill

Lifetime Ltd.

Warranty

Our take

The PRO 500 is for the cook who wants the grill to do some of the thinking. Same footprint and capacity as the Prestige 500, but Intelligent Gas Automation holds your temperature when you open the lid, SmartMode runs hands-free cooks from the app, and flame-out alerts with automatic shut-off add real peace of mind. If you don't need that intelligence, the Prestige 500 Connected cooks just as well for about $1,500 less.

— Emmett & Allison, Bespoke Patio

Why it stands apart

01

It holds its own temperature

Intelligent Gas Automation senses when you open the lid and adjusts the burners automatically, so the grill recovers to your set temperature without you touching a knob.

02

Hands-free SmartMode

Flip the SmartSwitch and run the cook from the app or the LCD screen: set a temperature, track three wired and two wireless probes, and get alerts the moment dinner is ready.

03

1,800°F in under 30 seconds

The SIZZLE ZONE infrared burner gets to searing temperature in seconds for a steakhouse crust, then the main grill finishes the job.

04

A full turkey on the rotisserie

The included high-capacity rotisserie kit and infrared rear burner roast a whole turkey or prime rib evenly, and the spit and forks store neatly inside the cabinet.

JETFIRE 2.0 ignition

One-spark ignition lights every burner quickly and reliably.

SmartGlow knobs

LED rings show burner levels at a glance and glow red when the gas is on.

Flame-out alerts

If a flame goes out, you get an alert and the gas shuts off automatically after 30 seconds.

EasyClean Pro drawer

An accessible drip tray keeps grease management simple.

Choose your gas type above. Natural gas models connect to your home's gas line, so plan for a gas line installation.

02

Details & Dimensions

Specifications

Fuel type	Propane (LP) or Natural Gas (NG)
Main burners	4 burners, 48,000 BTU
Total heat output	82,000 BTU
Infrared side burner	SIZZLE ZONE, up to 1,800°F in under 30 seconds
Infrared rear burner	Rotisserie burner, high-capacity rotisserie kit included
Main cooking area	28 x 17.75 in (31 burgers)
Total cooking area	900 sq in
Cooking grids	9.5 mm stainless steel Wave grids
Smart features	Intelligent Gas Automation, SmartMode, app control, LCD screen, 3 wired + 2 wireless probe support, flame-out alerts with auto shut-off
Ignition	JETFIRE 2.0, SmartGlow / SafetyGlow LED knobs
Lighting	Integrated LED lighting
Assembled size	52.75 in H (58.5 in lid open) x 65.5 in W x 26.5 in D
Shipping weight	301 lb
Warranty	Napoleon Limited Lifetime Warranty (see Delivery & Care)
Model numbers	PRO500VXRSIBPSS (propane), PRO500VXRSIBNSS (natural gas)

Compare the Prestige lineup

Model	From	Cooking area	Fits	Heat output	Smart features	Width
Prestige 500	$2,099	900 sq in	31 burgers	82,000 BTU	—	65.5 in
Prestige 500 Connected	$2,329 Phantom $2,649	900 sq in	31 burgers	82,000 BTU	Wi-Fi + Bluetooth, probes	65.5 in
Prestige 665	$2,649	1,134 sq in	41 burgers	94,000 BTU	—	74 in
Prestige 665 Connected	$2,879	1,134 sq in	41 burgers	94,000 BTU	Wi-Fi + Bluetooth, probes	74 in
Prestige PRO 500 You’re viewing	$3,849	900 sq in	31 burgers	82,000 BTU	Smart technology	65.5 in
Prestige PRO 665 Elite	$5,699	1,141 sq in	41 burgers	94,000 BTU	Smart technology + electric smoker box	76.5 in
Prestige PRO 825	$6,599	1,260 sq in	51 burgers	123,000 BTU	—	94.25 in

Prices shown are for propane models; natural gas versions are $50 more. Every Prestige grill includes infrared cooking and Napoleon's Lifetime Limited Warranty.

What's Included

Prestige PRO 500 grill on cart with side shelves
High-capacity rotisserie kit
Warming rack
Wired temperature probes
Propane tank sold separately (propane models)

03

Delivery & Care

Free shippingOn every order, no minimum
White-glove deliveryRoom of choice, assembly & debris removal — free over $7,500
Price match guaranteeFound it for less from an authorized dealer? We’ll match it

Shipping & Returns

Shipping

Free

Shipping on every order

24 hours

Order processing

5–7 days

Transit once shipped

2–6 weeks

Made-to-order build time

Order processing

Every order is processed within 24 hours (one business day). In-stock items are packed and shipped; made-to-order items are placed with the manufacturer with your finish and fabric confirmed, so production starts right away. The lead time for this item is shown near the price above.

Tracking and delivery

We email tracking within 24 hours of your order leaving the warehouse. Large furniture usually ships by freight, and the carrier will contact you to schedule a delivery window. Upgrade to white-glove delivery at checkout: Room of Choice ($149) or Full Service with assembly ($249, free on orders of $7,500 or more). Questions? Email support@bespokepatio.com.

We ship free within the contiguous United States (no Alaska, Hawaii, U.S. territories or international addresses).

Returns & refunds

Cancellations

Cancel any time before your order ships for a full refund. Call or text (949) 782-7338, use the chat in the bottom right, or email support@bespokepatio.com.

30-day returns on in-stock items

Start a return within 30 days of delivery; items must be unused and in original packaging. Refunds are less a 25% restocking fee and return shipping. Choose store credit instead and we waive the 25% fee. Exchanges for store credit have no restocking fee.

Made-to-order items: final sale

Made-to-order and custom pieces go into production for you as soon as you order, so they can’t be canceled or returned once production starts. This includes Lloyd Flanders, Telescope Casual, O.W. Lee, Woodard, Lane Venture and Skyline Design furniture and replacement cushions. Your manufacturer’s warranty still covers defects, and damage in transit is always covered. Quick Ship items (marked “Quick Ship available” above) follow our standard 30-day return terms. Not sure? Message or call us before you order.

Damage in transit

Inspect your delivery before signing and note any visible box damage on the receipt. Email photos of the item, the box and the shipping label to support@bespokepatio.com within 7 days of delivery and we’ll file the claim and arrange a repair, replacement or refund.

Full details: Shipping Policy · Return & Refund Policy

Napoleon Warranty

Peace of Mind

Napoleon Limited Lifetime Warranty

For Prestige®, Prestige PRO™ and Built-in Series grills bought through an authorized Napoleon dealer, like Bespoke Patio. Napoleon replaces any covered part that fails from a manufacturing defect in normal home use.

01

Lifetime

Hood and lid (stainless or porcelain enamel), aluminum castings, stainless steel cooking grids and stainless steel tube burners.

02

15 Years

Stainless steel sear plates, porcelain-enameled cast iron grids, the infrared rotisserie burner, infrared side and bottom burners, and all other parts.

03

3 Years

Electrical components, including the connected display and electronics.

04

Register Your Grill

Registering with Napoleon confirms your coverage and speeds up any claim. Keep your receipt; Napoleon may ask for it with the model and serial number.

Not covered: labor, installation and shipping costs for replacement parts; cosmetic wear such as scratches, dents, surface corrosion, heat discoloration or chipped porcelain; damage from misuse, grease fires, hail, or salt and chlorine environments without regular cleaning; non-Napoleon parts or unauthorized gas conversions; and accessories. Commercial or communal use is covered for two (2) years.

We’re here to help: as your authorized Napoleon dealer, we’ll help you file any warranty claim. Text or call (949) 782-7338. Full terms are in the owner’s manual under Delivery & Care.

Resources

Delivery & White-Glove Care

Processed within 24 hours. Delivered in 5–7 business days from the nearest distribution center.

Standard

Free

Curbside delivery to your driveway, tracked from the warehouse to your door.

Room of Choice

$149

Our white-glove crew carries it to the exact spot you choose: patio, deck or backyard.

Full Service

$249 · free over $7,500

Placed where you want it, fully assembled, with all packaging hauled away. Ready for its first cookout.

Choose your delivery option at checkout. How white-glove delivery works · Questions? Text or call (949) 782-7338.

Price Match Guarantee

Found it for less? We'll match it.

Your time is valuable, and it shouldn't be spent scouring the internet for a better deal. If you find a lower price on the exact piece you want, we'll do our best to match it — so you always get the best value shopping with us.

01

Find a lower price

Spot the same piece for less at another authorized retailer.

02

Send it our way

Call or email us with a link or screenshot of the lower price.

03

We match it

No hassle, no hoops — just a fair price from a real person.

Founder-run, real replies Authorized dealer pricing No hidden fees

Ready to save?

Give us a call or send us an email — we'll get back to you fast.

Call Us: (949) 782-7338 Email Us

04

Questions, answered

+Should I choose propane or natural gas?

Choose the version that matches your fuel supply. Propane models run on a standard 20 lb tank (sold separately) and can sit anywhere on your patio. Natural gas models connect to your home's gas line, so plan for a licensed installer to run the line. Not sure which you have? Text us a photo at (949) 782-7338 and we'll help.

+What does Intelligent Gas Automation actually do?

When you open the lid, heat escapes and most grills take a while to recover. The PRO 500 senses it and adjusts the burners automatically, then settles back to your set temperature when the lid closes. In SmartMode it manages the burners for you from the app or LCD screen.

+Can I still grill the traditional way?

Yes. Switch between Traditional Mode and SmartMode any time. In Traditional Mode the knobs work like any premium gas grill, with SmartGlow LEDs showing burner levels.

+PRO 500 or Prestige 500 Connected?

Both have 900 sq in, infrared side and rear burners and app-connected probes. The PRO 500 adds automation (it adjusts its own burners), flame-out shut-off, thicker 9.5 mm grids, LED lighting and a premium build. If you want the grill to manage temperature for you, it's worth the difference.

+How quickly will it arrive?

Orders are processed within 24 hours and typically arrive in 5–7 business days from the nearest Napoleon distribution center. If you choose white-glove delivery, the crew will call to schedule a time that works for you.

+Does it arrive assembled?

Standard delivery is free and arrives curbside in its packaging, ready for you to assemble (Napoleon's assembly guide is under Delivery & Care). Choose Full Service white-glove delivery ($249, free on orders of $7,500 or more) and our crew places it, assembles it and hauls away the packaging.

+What warranty does it carry?

Napoleon's Limited Lifetime Warranty for Prestige grills: lifetime coverage on the lid, aluminum castings, stainless steel cooking grids and stainless tube burners; 15 years on the infrared burners, sear plates and all other parts; and 3 years on electrical components. It applies to grills bought through an authorized Napoleon dealer like us, and we'll help with any claim. Register your grill with Napoleon after delivery. Full details are in the Napoleon Warranty section under Delivery & Care.

05

The Maker

Family-owned since 1976 · Barrie, Ontario

Napoleon has been building grills, fireplaces and outdoor living products since 1976, when Wolfgang and Ilse Schroeter started a small family welding shop in Barrie, Ontario. Still family-owned today, Napoleon is known for precision-engineered stainless steel, signature infrared cooking and some of the most thoughtful details in outdoor cooking, backed by a Lifetime Limited Warranty on its premium gas grills.

Fast Processing

Orders processed within 24 hours

Free Shipping

On all orders, no minimum

Damage & Warranty Help

We handle claims with the manufacturer

Talk to a Person

(949) 782-7338